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Terms & conditions

Last updated 7 September 2026.

Your New Zealand consumer rights

Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not limited by this policy. The voluntary cancellation and change-of-mind conditions below, including fees and the 15-day period, do not restrict remedies that the law provides for faulty or misdescribed goods.

Billing Terms & Conditions

 

Definitions Seller refers to the website owner to the person to whom the order for the purchase has been given. Buyer refers to the person or organisation placing the order. Goods or services refers to the product(s) for which the buyer has placed an order for with the seller. Payment All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment. Shipping Policies Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer. More detailed information on our shipping policies is available here: shipping policy. Refund/Return Policy Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase. The buyer must contact the seller by email: theteam@customersupport.care or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer. Please see our return policy for more detailed information: return policy. Cancellation An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment. Complaints Any complaints about items or the seller should be submitted to our support team. Please email: theteam@customersupport.care. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact. Legalities The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Any dispute arising out of such use of the website is subject to the laws of the site owner's state. These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.